Request Access to CAC Restricted Documents

If you receive a Permission Denied or Access Denied error message there are a few things to consider. The files are hosted within the Army365 tenant and as such:

• cannot be accessed over commercial networks (requires access via NIPR, VPN or AVD)
• require access to Army365 as a member of the tenant or as a guest

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1. If you already have Army365 access (an "army.mil" account or previously granted Guest account), send an email for support to: usarmy.pentagon.hqda-asa-fm.list.webmaster-mailbox@army.mil


2. If you do not have Army365 access, you can:
   1. Self-Service
      • You can request a Guest Army Account here: https://web.git.mil/dod-m365-community/articles/-/wikis/guest-access
      • Once on the page, scroll down to the "Access Packages" section and click on "Access Package Link" for the "Army365" tenant.
      PLEASE NOTE: Permissions may take up to 24 hours to become active after the package has been approved.
   
   
   2. Help Desk Support
      • If you need immediate support, or the option above does not work, please click on the following link to send an email for Help Desk Support: usarmy.pentagon.hqda-asa-fm.list.webmaster-mailbox@army.mil